Shipping & Returns

At Christmas Lights Store, we’re dedicated to making your holiday season brighter with our quality lighting products. We want to ensure you have all the information you need about our shipping and returns processes.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Methods & Timeframes

We offer two shipping options to meet your needs:

• Standard Shipping (A$12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
• Free Shipping (Orders over A$50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

Please note: We ship worldwide except to some Asian countries and remote areas. Delivery times may vary during holiday seasons and are subject to customs clearance processes.

Returns & Exchanges Policy

We want you to be completely satisfied with your festive lighting purchases. If you’re not happy with your order, we’re here to help make things right.

Return & Exchange Eligibility

You may return or exchange most items within 15 days of receiving your order, provided they are:

• In original condition with all tags attached
• Unused and in original packaging
• Accompanied by the original receipt or proof of purchase

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. Provide your order number and reason for return/exchange
3. Wait for authorization – we’ll email you a return authorization number and instructions
4. Package the item securely in its original packaging with all accessories
5. Ship the item back to us at:
   
   Christmas Lights Store
   77 Old Tenterfield Road
   TUNGLEBUNG, AU 2469

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot guarantee receipt of untracked returns.

Refund Processing

Once we receive and inspect your returned item:

• Refunds will be processed within 5-7 business days
• Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping fees are non-refundable (except for defective items)
• You will receive email confirmation once your refund has been processed

Exchange Processing

For exchanges:

• We will ship your replacement item once we receive the returned product
• Standard shipping charges apply for the new item
• If the exchange item costs less, we will refund the difference
• If the exchange item costs more, you will be invoiced for the difference

Damaged or Defective Items

If your Christmas lights or decorations arrive damaged or defective:

• Contact us within 48 hours of delivery
• Provide photos of the damaged item and packaging
• We will arrange a free replacement or full refund
• We may arrange for return shipping at our expense