At Christmas Lights Store, we want you to be completely satisfied with your festive lighting purchases. If you’re not happy with your order, we’re here to help make things right.

Return & Exchange Eligibility

You may return or exchange most items within 15 days of receiving your order, provided they are:

  • In original condition with all tags attached
  • Unused and in original packaging
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned or exchanged:

  • LED Night Lights (opened/used)
  • LED Bedside Lamps (opened/used)
  • Any Christmas lights with signs of installation or use
  • Products without original packaging

How to Initiate a Return or Exchange

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and reason for return/exchange
  3. Wait for authorization – we’ll email you a return authorization number and instructions
  4. Package the item securely in its original packaging with all accessories
  5. Ship the item back to us at:
    Christmas Lights Store
    77 Old Tenterfield Road
    TUNGLEBUNG, AU 2469

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot guarantee receipt of untracked returns.

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for defective items)
  • You will receive email confirmation once your refund has been processed

Exchange Processing

For exchanges:

  • We will ship your replacement item once we receive the returned product
  • Standard shipping charges apply for the new item
  • If the exchange item costs less, we will refund the difference
  • If the exchange item costs more, you will be invoiced for the difference

Damaged or Defective Items

If your Christmas lights or decorations arrive damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged item and packaging
  • We will arrange a free replacement or full refund
  • We may arrange for return shipping at our expense

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Christmas Lights Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Product details:
– Product Name: [Product Name] – Reason for return: [Reason for return/exchange]

I have read and understand the Returns & Exchanges policy.

Please advise on the next steps.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges.

Email: [email protected]
Response time: Within 24-48 hours during business days