Welcome to our Christmas Lights Store FAQ page! We’ve compiled answers to the most common questions about our products, delivery, returns, and more. If you can’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].

Product Questions

What types of Christmas lighting products do you offer?
We specialise in a wide range of energy-efficient Christmas lighting solutions including LED Christmas lights, rope lights, string lights, strip lights, solar-powered options, outdoor lighting, and decorative items like Christmas trees and Santa figures. We also offer LED lighting for home use including bedside lamps, garden lights, and globes.
Are your Christmas lights energy-efficient?
Yes! We’re committed to sustainability. Our LED lighting products consume significantly less energy than traditional Christmas lights, helping you save on electricity bills while reducing your environmental impact during the holiday season.
Do you offer solar-powered Christmas lights?
Absolutely! We have a dedicated selection of solar Christmas lights and LED solar lights that are perfect for outdoor holiday displays without needing access to power outlets.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure checkout.
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy faster checkout in the future.

Delivery & Shipping Questions

Where do you deliver?
We proudly ship worldwide from our base in Australia! However, due to logistical constraints, we’re unable to deliver to some Asian countries and remote regions. If you’re unsure about delivery to your location, please contact us before ordering.
What shipping options are available?
We offer two convenient shipping methods:
1. Standard Shipping ($12.95 flat rate): via DHL or FedEx, delivered in 10-15 business days after dispatch
2. Free Shipping: Available on orders over $50 via EMS, delivered in 15-25 business days after dispatch
All orders are processed within 1-2 business days before dispatch.
How long will my order take to arrive during peak season?
During the busy holiday season (November-December), please allow extra processing time due to high demand. We recommend ordering early to ensure your decorations arrive in time for Christmas festivities.
How can I track my order?
Standard Shipping orders include real-time tracking through DHL or FedEx. You’ll receive tracking information once your order is dispatched. Free Shipping orders via EMS may have limited tracking capabilities.

Returns & Refunds Questions

What is your return policy?
We offer a hassle-free 15-day return policy from the date you receive your items. If anything isn’t perfect, simply contact us at [email protected] to arrange returns or exchanges.
What if my Christmas lights arrive damaged or defective?
We’re sorry to hear that! Please contact us immediately at [email protected] with your order details and photos of the damage. We’ll quickly arrange a replacement or refund to ensure your holiday decorating isn’t disrupted.

Technical Support Questions

What should I do if my LED lights stop working?
First, check all connections and power sources. For solar lights, ensure they’ve had adequate exposure to sunlight. If problems persist, please contact our support team with details about the product and the issue you’re experiencing.
Are your outdoor lights weather-resistant?
Yes, our LED outdoor lighting and Christmas lights are designed to withstand typical weather conditions. However, we recommend following the specific usage instructions provided with each product for optimal performance and longevity.

Still have questions? Our friendly customer service team is always here to help bring Christmas magic to your doorstep. Contact us at [email protected].

From our family to yours, we wish you a joyful holiday season filled with light, love, and magical moments!

© 2025 Christmas Lights Store | 77 Old Tenterfield Road, TUNGLEBUNG, AU 2469 | [email protected]